German-speaking Customer Service Expert in Budapest

Job description:

Description

Workster partners with a leading Outsourcing/BPO consultancy who is seeking to onboard German speakers to grow their large in-house Team in beautiful Budapest.Your RoleTo respond to all customer enquires within given timescales, efficiently and effectively.To develop and maintain a full technical knowledge of client products and services.To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff.To deal with all correspondence as requested/required.Logging of all calls accurately and in line with procedure.Responsible for maintaining and updating all administration.

Requirements

Excellent German (C1+). both oral and writtenFluent in English (at least B2 level)Prior experience in customer service is a big plusGood Computer skillsSelf-motivated, gains satisfaction from providing excellent customer serviceProblem solving abilities, strong logical analyticsAbility to multi-task, handling multiple assignments simultaneouslyAble to work independently and as a part of the team

Offer

Excellent remuneration package based on experience, skills and performanceRelocation package if residing outside of Budapest (paid flight + temporary accommodation)Bonus system for positive performance3 months probation followed by permanent contractGreat schedule, weekdays only typically between 09h-18hBe part of a dynamic and creative team with positive and friendly atmosphereGuidance and tools to reach your full potential.