German Speaking Customer Service Agent in Barcelona

Job description:

Description

Are you passionate about providing exceptional customer service and looking to join a dynamic team in one of the most vibrant cities in the world? We are seeking a dedicated Customer Support Specialist to join our client, a renowned home appliance company in beautiful Barcelona. If you are enthusiastic, customer-focused, and ready to take on a new challenge, we would love to hear from you!Your responsibilities and impact as a Customer Care Advisor will be:Answering incoming customer queries promptlyIdentifying issues and providing effective solutions to ensure customer satisfactionRecording customer data accurately in the CRM systemProviding ad-hoc support as requiredBeing a team player and collaborating for the success of the team and projectWhat's in it for you?Full time positionIndefinite contract (probation period 2 months)Hybrid working model based in BarcelonaContinuous support and coaching for personal and professional developmentClear career path with opportunities for growth within the projectDynamic business casual setting with a highly motivated and diverse teamSkills, qualifications and interests you need to succeed in this role:A native-level proficiency in German and a C1 level of EnglishA valid Spanish work permit (required)Excellent listening skills and proficient communication abilitiesA drive for excellence and professionalismStrong teamwork skills and dedication to collaborative successExcitement about intercultural communication and the expatriate lifestyleYour Future Company: Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.