German speaking Customer Service Agent

Job description:

Description

ResponsibilitiesView and review user-generated content (e.g. sales ads).Respond to customer inquiries via email on all topics related to the online marketplace, by maintaining a positive, empathetic and professional attitude towards the customers.Follow communication procedures and policies.Evaluate and make decisions in accordance with defined policies and guidelines. 

Requirements

RequirementsNo previous experience is required however some customer service experience would be idealCandidates must have strong PC skills, have the ability to learn to use new computer toolsMust have good communication skills as well as possess strong analytical skills together with decision making skills, attention to detail and empathy when dealing with customers.German language skills (native or advanced) and English language skills (conversational).Professional attitude, attendance – attends work on time, able to work autonomously, meet deadlines, follow procedures and instructions.Passionate about making a difference.Flexible in working times. *Rotational shifts are from 7am to 3.30pm or 3.30pm to midnight, however these times could also vary if cover is required during other periods between 7am and midnight, eg 11am to 7.30pm, with two days off during the week. *During the training period in the office, the candidates will work Monday to Friday,morning shift 7:00am to 3:30pm 

Offer

-        Work from home in Malta, hybrid set up-        Possibility to extend leave while working from abroad, within EU (up to 2 weeks)-        Team Performance Bonus, received twice a year, based on team performance-        Development and Career Opportunities-        Free transport to the office from certain areas in Malta-        Free Private Health Insurance cover (after probationary period)-        Free annual eye test-        Discounts for Gym Membership, Taxi Services-        Free English Course-        Work from home allowance