German speaking Customer Service Advisor

Job description:

Description

Why join usAre you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Concentrix and use your communications skills in German.No two days will be the same as you’ll provide valuable and memorable experiences to a wide range of customers for some of the world’s best brands. What you’ll be doing:Manage inbound calls, emails, or live chatsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid, and complete information by using the right methods/toolsMeet personal/customer service team targets and call-handling quotasKeep records of customer interactions, process customer accounts, and file documentsFollow communication procedures, guidelines, and policies What we offer:Full Relocation Support (including flights, accommodation & transportation)Indefinite contractCompetitive remuneration package (14 Salaries/year)10% monthly performance bonusDaily meal voucher in Up Hellas MastercardPrivate health insurance + Dental CareOpportunities for international Career through Webhelp International Mobility programA challenging working environmentEmployee eventsFree gym, well-being activities, and a rooftop cinema with Acropolis views Enjoy with your co-workers your lunch break at our new Restaurant

Requirements

Requirements:Proven customer support experience or experience as a client service representativeFluent in GermanGood level of EnglishStrong focus on customer needs and understanding of how customers can behaveStrong communication, problem-solving and active listening skillsStrong written skillsAbility to multitask, prioritize, and thrive in a fast-paced and target-driven environmentSense of ownership and pride in your performance and its impact on the company’s success

Offer

What we offer: Indefinite contractOpportunities for international Career through our International Mobility programA challenging working environmentEmployee eventsPrivate health insurance + Dental Care3 euros meal voucher in Up Hellas card per working day Up to 10% monthly performance bonusFree gym and other well-being activitiesEnjoy with your co-workers your lunch break at our new Restaurant You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.Please note that non-EU residents must have a valid work permit in Greece to be considered for employment.Concentrix Hellas is an equal opportunity employerConcentrix considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.