German Speaking Customer Care in Prague + relocation support

Job description:

Description

In this role you will be helping people when they require medical assistance while travelling abroad. You will asess each individual situation, then coordinate with medical and transport teams to provide best outcomes.Full on the job training will be provided so while previous experience is an advantage it is not a requirement.Plus to help you out in the beginning we will provide 2 weeks accomodation in a hotel free of charge while you look for an apartment.Main responsibilities:Handle any inbound or outbound communication related to medical assistance.Register all communications and actions taken in the company's systems.Coordinate all logistic arrangements necessary to properly assist customers in need.Coordinate with the Medical Team according to standard escalation processes.Have a good knowledge of all products & be able to efficiently check all terms & conditions required for each case.Follow the customers’ guidelines and Service Level Agreements (SLA) according to set regulations and GDPR Instructions.

Requirements

Fluent GermanAdvanced English (B2/C1)Empathy towards customersGood level of organisation, multi-tasking and effective time managementFlexible and fast thinking, cool-headed in stressful situationsAbility to analyse a situation and find a solutionTime flexibility (work in shifts) - possible 40% of working time work from HOME OFFICE after probation period 

Offer

Free accommodation for the first 2 weeks while you look for a flatMultinational environment and daily communication in foreign languagesStable international company with 12 branches worldwideVery interesting and varied jobGood local salaryQuarterly bonusesMeal Allowance - 1 600Kč per monthMultisport cardContribution to language coursesModern offices in Karlín (one of Prague's liveliest districts)Possibility of Home officeFlexible planning of shifts