German speaking Customer Advisor (Banking)

Job description:

Description

Location:  Athens, GreeceRole: German-Speaking Customer Advisor (Banking)Salary: EUR 1,400 p/m (paid 14x p/a)plus fixed Project Bonus: €50 gross per month plus Performance Bonus: Up to 10% based on individual performanceplus Anniversary Bonus: €500 gross (German language)plus meal vouchers Working Hrs:  40 hrs per week rotational - Initial phase: Monday–Saturday, 09:00–21:00 (rotational shifts) - Future requirement: Transition to 24/7 operations (TBC) - Candidates must be fully available and willing to work 24/7 shifts in the futureRelocation package: flight to Athens and 4 weeks accomodation on arrival, plus support finding a place to liveYou will be working on behalf of a leading international bank headquartered in the United States, providing customer support services for retail banking clients across Europe. The project operates in a highly regulated environment, with a strong focus on data security, customer trust, and service excellence.As a Customer Advisor, you will be responsible for delivering high-quality customer support through multiple channels, ensuring a superior customer experience while handling sensitive financial information with the highest level of professionalism and confidentiality.What You’ll DoManage incoming and outgoing customer interactions via phone, chat, and emailDeliver professional, customer-focused service aiming for high satisfaction and first-contact resolutionBuild sustainable relationships of trust through open and effective communicationProvide accurate, complete, and timely information using the appropriate systems and toolsMeet individual and team performance targets, including service level and quality metricsAccurately document customer interactions, update accounts, and file required documentationStrictly follow communication procedures, guidelines, and policies, particularly when handling personal and financial data

Requirements

Fluent German and good command of EnglishExcellent written and verbal communicationAbility to multi-task, prioritize, and manage time effectively in a fast-paced environmentGood PC skills and ability to navigate multiple systems

Offer

On offer1400 EUR/month (paid 14x p/a)Fixed project bonus of 50 EUR/monthMonthly performance bonus of up to 10%Indefinite employment contract14 salaries per yearDaily meal voucher (Up Hellas Mastercard)Private health insurance (includes dental and vision care)Access to mobility programModern and dynamic work environmentRegular employee eventsAccess to onsite gym, wellness activities, and even a rooftop cinema with views of the AcropolisAbout TalingualAs a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual.com