German-speaking B2B Customer Success Specialist to Bulgaria

Job description:

Description

About the companyThis global technology and services leader helps top brands grow through digital solutions and customer experience innovation, specializing in digital content, performance analytics, and customer support across 70+ countries. With advanced tools, training, and career opportunities, it fosters innovation and inclusivity to create transformative business experiences.What will you do?• Provide quality assurance by ensuring all client product integrations are completed• Drive implementation setup progress for net-new Hiring Enterprise Program customers• Ensure customer success through strong adoption, usage, and engagement• Maintain deep understanding of product features to guide customers on best practices• Track customer lifecycle milestones such as onboarding and activation goals• Record customer activity in a timely manner in the CRM system

Requirements

Candidate profile• Fluency in German and English• Experience analyzing data, trends, and client information to identify growth opportunities• Expert knowledge of MS Office (Outlook, Word, PowerPoint, Excel)• Strong communication, collaboration, organizational and project management skills• Ability to work confidently with clients and internal teams• Strong time management and ability to work independently within deadlines• Experience working with queues/cases/tickets in CRM platforms• Ability to build trust quickly and develop strong relationships

Offer

Employer offers• Competitive salary and quarterly performance bonuses• Hybrid work option• Health and dental care plan fully covered• Life insurance and support for major life events• Voluntary Multisport card• Great opportunities for career growth and development