German Senior Customer Care Consultant for Tech Company

Job description:

Description

Role Overview As a Customer Care Consultant, you’ll provide top-tier support to hoteliers, answering their questions and offering tailored solutions. This includes responding promptly via email, phone, and forums, as well as collaborating with our Implementations Team for seamless client onboarding.You’ll also focus on customer retention, turning any dissatisfaction into a positive experience. By engaging with hotelier inquiries professionally and assessing needs, you’ll contribute to high customer satisfaction and retention.  Key Responsibilities Support: Address hoteliers' inquiries and escalate complex cases as needed.Customer Experience: Anticipate and meet client needs while providing personalized service.Retention: Identify potential churn and collaborate to resolve issues quickly. 

Requirements

Located in LisbonAt least two years of proven Customer Support or Technical Support experienceNative proficiency in GermanPrevious experience in Hospitality is preferred, but not required

Offer

Onsite role, located in the center of LisbonCompetitive salaryIncentive commissionsFree Food FridaysAnnual hotel allowanceTraining budgetsEquityGift vouchers for your birthday and Christmas