German Customer Support (igaming)

Job description:

Description

We are committed to providing a safe and secure online experience for users of our marketplace platforms. We empower our team members to make impactful decisions while ensuring a high level of customer satisfaction.Respond to customer inquiries via email on all marketplace-related topics.Maintain a positive, empathetic, and professional tone in all interactions.Adhere to communication guidelines and policies, making decisions as outlined by the company.

Requirements

EU passport holderLanguage Skills: Proficient in German (advanced) and basic English.Skills: Strong PC skills, excellent communication, attention to detail, empathy, and the ability to follow set guidelines.Experience: Previous experience in customer support is a plus but not mandatory; attitude and customer focus are key.

Offer

Location: Hybrid role based in Qormi, MaltaFirst 6-8 weeks onsite (including 2 weeks training), with work-from-home eligibility thereafter based on performance.Salary:Total: €1,725.34 gross per month (About €1,450 net)Bonus: Team performance bonus, paid twice a year.Working Hours:40 hours/week, 8 hours per day with a 30-minute unpaid lunch break.Rotational shifts (covering weekends and public holidays) from 7 AM to midnight.Option to work from home on weekday morning shifts; weekends and late shifts are remote-only.Relocation Benefits:Flight Reimbursement: Up to €200 after 6 months (receipt required).Accommodation: Initial 5-day hotel stay in Malta, extendable up to 3 weeks based on needs. (Note: Costs are deducted if employee resigns during probation.)Perks:Free fruit, tea, and coffee in-office; corporate discounts for gym memberships.Health benefits, including private insurance, eye care, and well-being support.Contract:Indefinite contract with a 6-month probation period.Career Growth: Opportunities to advance in management or specialist roles.