German Customer Support for Streaming Service - Lisbon

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Description

Job location: Lisbon/ PortugalWORK FROM THE OFFICE We run a multilingual Customer Support and Content Review Centre in Lisbon, Portugal. It is an instantly recognizable, global iconic brand and a place where employees learn, collaborate, and help improve a digital product used by over a billion people worldwide!You will be part of a rapidly growing multilingual team. The Team will be working onsite with and alongside internal teams for a leading online multinational company to respond to requests and assist in the success of this project. You will receive extensive training to develop your skills to succeed in an environment that is professional, modern, fast paced and driven by excellence. For a number of reasons, we have been recognised as a top employer in Portugal and Canada in LinkedIn's annual ranking of top companies.We are committed to investing in our people. We offer a range of training programs at the start and throughout your career with Cognizant to increase your depth of knowledge on world-class platforms and tools. Requirements:At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environmentGood communication skills, both verbal and oralExcellent German proficient level written and spoken communication skillsFluency in EnglishProactive attitude and strong team-spiritBe organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever- changing organismStrong attention to detail and a desire to deliver accurately, efficiently and to a high standardAbility to handle not only to handle customers emotions, but also being able to empathize with the client's caseOpenness to work flexible hours as required (may include evenings, weekends and/or holidays)Office based on LisbonValid Legal Work Permit Responsibilities:You will be answering to the customers queries via phone, e-mail or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunchProvide general and technical support to customers who use any of our client's paid productsEscalate complex problems according to defined procedures Our offer:Pleasant and inspiring working atmosphereOpportunity to be part of a rapidly expanding global organization with irreproachable reputationProfessional development and clear career pathTraining & development opportunitiesCompetitive salary & relocation allowance* *Relocation applicable only for international candidates joining us from abroad.