German Customer Support Agent - Focus on Women's Health

Job description:

Description

We are a BPO and Contact Center company specializing in omnichannel customer management. We help leading brands enhance their Customer Experience through our commitment to innovation and qualified, dynamic, and multicultural teams. We invest in team training with brands to assist them in a field of great importance, such as customer relations. Would you like to be part of our project? We are looking for someone to help us grow in Portugal, in a team of commercial assistants for a prestigious client in the healthcare sector.Role Description:Inbound calls to provide a detailed description of the surgical process steps (initial consultation, pre-operative exams, surgery day,pos-operative care);Address questions regarding surgical techniques, anesthesia, recovery time, and potencial complications.Outbound contact with potential clients in the healthcare sector;

Requirements

Computer literacy;Formal and polished language;Motivation, dynamism, and proactivity;Previous experience in a call center (mandatory);Native or near native level German (mandatory);Knowledge of English (C1/C2).

Offer

Base Salary + Meal allowancePerfomance BonusWorking ContractHybrid regime