German Customer Care in Greece - Athens or Remote!

Job description:

Description

About the JobReady to make a move to sunny Greece? :-)We are looking for German speakers to help support famous brands such as Mercedes, Singapore Airlines, Audi, VW, Netflix, Booking.com and many more.As a Customer Service Representative you’ll be a part of creating and delivering amazing customer experiences. So whether it’s getting answers quickly or consulting on products, you’ll be the difference between their customer experience being just average or an exceptional one.Also to get you off on the right foot we are offering new starters free flight tickets to Greece and 4 weeks free hotel accomodation to help you out while you look for your own flat/apartment.On a day to day basis you will be required to:Be the first point of contact for incoming communications from German speaking customers (email/phone/chat)Assist customers by answering questions, providing advice and resolving issuesTrack and follow cases to ensure they're closed in an efficient and timely mannerMaintain high customer satisfactionMaintain strong, professional relationships with all partners and show empathy at all timesWork towards reaching targets

Requirements

We require:Fluent German and a good level of communication in EnglishAbility to thrive as a team player in a fast-paced, high-energy environmentExceptional communication & soft skills, as well as the ability to problem solveHave a base level of computer knowledgeResourcefulness and the ability to multitask

Offer

What we offer:Free flight tickets to AthensFree hotel accomodation for the first 4 weeksAssistance finding a flat/apartment to live inAbove average salaryBonus 13th and 14th monthly salaryPerformance based incentives3 weeks paid trainingPrivate health insurance22 paid vacation days per yearPossibility of career growth/promotionThe experience of a lifetime :-)