German Advisor (Flight & 3 months accommodation assistance)

Job description:

Description

Advising Customers, respond to inquiries via phone, email, or chat, delivering solutions and ensuring customer satisfaction.  Documenting: Maintain detailed records of each case to provide a history of interactions and solutions.  Resolve issues efficiently, aiming to meet performance goals. Escalate urgent cases as needed.  Work independently while staying in sync with the team through clear communication and support.  Strive to meet quality standards and achieve targets for response times and resolution rates.  Be adaptable and open to additional tasks, and participate in training sessions to stay.1600 to 1700 negotiable This role offers a chance to grow, make an impact, and work in a supportive, team-oriented environment.

Requirements

Language Skills: B2 level or higher in German, with B1+ English for documentation and system logging.Experience: Prior experience in outsourced customer service is a plus but not required.

Offer

Benefits -Relocation Package - Coverage for your flight and 2 months’ accommodation or 3 and a half months if available to start in November - provided through Jobsquad.Comprehensive Health Insurance: Full coverage for you and your family, including dental, vision, routine check-ups, and mental health support.  Training & Development: Begin with paid training and have access to 5,000+ free courses on our platform, including opportunities in advanced technologies.  4 weeks holiday paid for - yearly, with regular team-building events and wellness activities.  Additional Perks: Language courses, fitness programs, and access to a discount card.Based in Riga, Latvia, option to work remotely two days a week after the first three months, especially for late shifts ending post-9 pm.