Game Support Representative with German and English

Job description:

Description

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocateIf you are passionate about gaming, join our Game Support team in the CX (Customer Experience) industry at TELUS Digital Bulgaria - get the job you will enjoy!A typical day:Assist our players with any issues they might experience or report via email and chat onlyFocus on the player and provide the ultimate player experienceListen to the voice of the players and communicate it further to the appropriate teamsWork with our team to improve our processesSounds good, right?

Requirements

If you have:Fluency in German and a good command of EnglishHaving previous gaming experience will be considered as an advantagePlayer empathy and understanding a player’s perspective when tackling their issues.Understanding of Player SupportDesire to help the players as best as possible and to contribute to the team’s success

Offer

We Offer:Relocation assistanceFully paid training Stable job and career development opportunitiesAttractive salaryAdditional health insurance50+ benefits and services to choose fromPositive international working environmentSupport and learningEmployee referral bonusesWe care about the well–being of our employees, invest in their future growth, and encourage fun and team-building projects!Does it sound like the perfect job for you? APPLY NOW!About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.