French-speaking Customer Support for video platform,Lisbon

Job description:

Description

Embrace the future!Recently, we have seen streaming companies and web sites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.You can see the details below and we would be happy to address any questions you might have.You will be handling Customers queries via phone, e-mail and chat identifying the client's problem and troubleshooting to find the solution.RequirementsAt least 12 months of direct customer service experience preferred but not a must-haveGood communication skills, both verbal and oralExcellent native level written and spoken communication skills in French + good knowledge of EnglishProactive attitude and strong team-spiritBe organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organismStrong attention to detail and a desire to deliver accurately, efficiently and to a high standardAbility to handle not only to handle customers emotions, but also being able to empathize with the client's caseOpenness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts: 8AM and 6PM / Monday to FridayResponsibilitiesYou will be answering to the customers queries via phone, e-mail or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunchProvide general and technical support to customers who use any of our client's paid productsEscalate complex problems according to defined proceduresOfferRelocation supportAttractive salary model (base salary plus language bonus, transportation bonus and performance bonus)Plus Meal Allowance (€7.63 net daily)New office space in a fantastic location in Lisbon (near the beach)Professional career and development opportunitiesPleasant and inspiring working atmosphereEmerging global company with an impeccable reputationFree fruit, coffee, tea and water and much moreFree shuttle service*) 2500 € for relocators outside of Portugal, 1250 € for relocation inside of Portugal Multilingual Jobs Worldwide  We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more.   Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.