French-speaking Claim specialist in Brno, Czech Republic

Job description:

Description

Do you have a passion for customer service and problem-solving? We are looking for a French-speaking Claims Specialist to join an international team in Brno, Czech Republic.Join a global organization where you will manage customer claims, contribute to process improvements, and deliver outstanding service in a collaborative environment. Enjoy a hybrid work model, comprehensive training, and a relocation package to help you settle into your new role.About the companyOur client is a global leader in digital services and consulting, supporting organizations in more than 50 countries with their digital transformation. With decades of industry experience, they combine AI-powered solutions, innovation, and continuous learning to help businesses improve performance and adapt to changing technologies.What will you do?Manage and resolve customer claims with professionalism and fairnessInvestigate claims thoroughly and determine the appropriate course of actionEnsure compliance with company policies and proceduresAnalyze claim trends and identify opportunities for process improvementDeliver excellent customer service while maintaining high quality standardsAbout BrnoBrno is the second-largest city in the Czech Republic, offering a vibrant international community, affordable living, excellent public transport, and a lively cultural scene. Known for its universities, cafés, and historic architecture, Brno combines the advantages of a modern city with a relaxed lifestyle.

Requirements

Fluent in French and English (B1 or higher), both written and spokenExperience in Finance or Accounting is mandatoryExperience working with CRM systems or claims management software is an advantageStrong communication, interpersonal, and problem-solving skillsAbility to multitask and prioritize effectively in a fast-paced environmentExcellent analytical skills and a data-driven approach to decision-making

Offer

Hybrid work modelRelocation package: 2 weeks of hotelLong-term and stable employmentPerformance bonusCompensation or additional days off for working on Czech public holidaysMeal allowanceBenefit cardComprehensive onboarding and continuous training opportunities25 days of paid annual leaveModern office in central Brno with game room, silent zone, and kitchen facilitiesExpat Assistance ServicesRegular team-building activities