French E-commerce Support for Social Media Trending Videos

Job description:

Description

Come and work with us. Would you like to work with a company that inspires more than 1 billion users on its platform?Are you French native or fluent with strong communication skills? Looking to make your career in a multicultural environment in the sunny and happy Lisbon? So we have the perfect opportunity for you! Your future project: join our French Service and Delivery E-commerce Support team. Our client is the leading destination for short form mobile video, with the mission to inspire creativity and bring joy. As an Advisor in this project, your daily responsibilities will include:Manage customer/seller/creator enquiries proficiently and professionally while meeting specific quality expectations.Identify root cause of reported issues and provide appropriate resolutions in order to deliver excellent service. Summarize the Q&A and log in to the knowledge management tool. Promptly escalate critical/ high-risk cases to the appropriate authority.Coordinate with other teams/ departments to resolve customer issues, follow-up and make sure close-loop to all escalations.Look for opportunities to identify ongoing issues and eliminate repeat complaints, reduce escalation rate in order to enhance operating process and improve overall customer experience.Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.Engage sellers to develop long-term relationships and confidence in client’s Ecommerce.Support ad-hoc projects and initiatives per business needs.  To succeed in the role, you will need to have: Native or proficient level of French (C2)Intermediate level of English (at least B2)Ability to adapt to a challenging software system.Analytical and problem solving skills with strong attention to detailDesire to learn and advance, be a curious investigator and problem solverMust hold EU citizenship or a valid work permit for PortugalAvailability to work from our site in Sete Rios, LisbonAvailability to work from 9am to 9pm UTC+1 Mon to Sun Benefits. Signing bonusCompetitive wagesRelocation packagePaid professional trainingEmployee discountsPrivate healthcare & dental insurance (after six months of employment)Growth opportunities through various development programsFun and engaging company-wide initiatives, including our EverBetter wellness programJob stabilityLife-long skills and experienceExcellent work culture Go further with Foundever™ We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Apply today!  Apply today!