French Customer Support Specialist

Job description:

Description

Why should you join our awesome team?As a member of our #CoolCenter, you’ll have the opportunity to work in an exciting, collaborative environment alongside a diverse group of experienced professionals who are committed to helping you grow your career. As an Alorican, you’ll also enjoy a competitive compensation package and excellent benefits.What we offer:Base salary up to €1,340 gross per monthAdditional health insurance + dental packageMonthly performance bonus after the 3rd month – up to €134 (gross)Food vouchers: €30 per monthTransportation allowance: €30 per monthMultisport card (co-financed)Key Responsibilities:Always maintain a high level of professionalismProvide timely and effective resolutions to customer inquiries via voice, chat, and email, ensuring accurate and appropriate informationDemonstrate diplomacy and professionalism when handling escalated casesJob RequirementsQualifications:Advanced level of French and EnglishCompleted high school diplomaFull-time availabilityExcellent communication skillsStrong logical thinking and problem-solving abilitiesAbility to multitask and work with a sense of urgencyPositive, solution-oriented mindsetAbility to understand and empathize with customer concernsWorking hours: 09:00 am - 21:00 pm Mon – Sun with two days off.With rotational shifts: One shift from 9:00 to 18:00 and one from 12:00 to 21:00Preferred qualifications:Previous experience in call center or customer service (training will be provided)Ability to navigate multiple browser tabs simultaneouslyFamiliarity with Microsoft Windows and browser-based applications (or willingness to learn)Strong teamwork skills and ability to thrive in a collaborative environmentReady for your next career step?If you’re interested, please send your CV in English. Apply today and start building your future with us!Data Protection Notice:Applicants’ personal data will be processed confidentially and used solely for recruitment purposes. Data will not be shared with third parties except as required by law. Applicants have the right to access and request corrections to their personal data through a written request.