French Customer Service Representative - Lisbon

Job description:

Description

We are looking for a bilingual Customer Service Representative, fluent in French and English, to join our dynamic and international team in Lisbon. This role plays a key part in ensuring smooth communication between clients and employees, guaranteeing high-quality and efficient service delivery. ???? Key Responsibilities: ✅ Coordinate with employees to ensure timely execution of services ✅ Support clients during the onboarding process, ensuring accurate data collection ✅ Troubleshoot service execution issues (e.g., access difficulties) ✅ Manage client feedback, including complaints, damages, or quality concerns ✅ Handle employee absences according to internal procedures ✅ Ensure clients' payment information is accurate and up to date ✅ Respond to employee inquiries about contracts and payroll ✅ Provide performance feedback to employees and escalate issues when necessary ✅ Process contract changes as needed ✅ Assist in planning and organizing events for employees and clients ✅ Make regular contact with employees and clients to ensure service quality and gather feedback

Requirements

????️ Fluency in French and English (C1) ???? Strong interpersonal and communication skills ???? Customer-focused with great phone etiquette and relationship-building skills ???? Ambitious, committed, and eager to grow professionally ???? Problem-solver with strong attention to detail

Offer

???? Competitive salary package ???? Join a growing international project ???? Real career progression opportunities ???? A collaborative, dynamic, and innovative work environment