Fitbit Products Support Specialist with German and English

Job description:

Description

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocateIf you are excited about health and technology, join our Fitbit Team!As a Fitbit Customer Support with German, you will be part of a great team and will:Help our users with any issues they might have via tickets or callsProvide solutions to everyday device use questions on a case-by-case customer-oriented approachIdentify trending issues and bugs from users’ reported issues and communicate them to your supervision teamWork with a passionate team of customer-friendly colleagues from an international backgroundNot bad, right?

Requirements

What we expect from you:Very good knowledge of German language (B2 or similar) for daily communication with customersGood command of English (B1 or similar) for training and internal communicationBasic understanding of iOS and Android OS featuresDemonstrating empathyDesire to help customers as best as possible and willing to contribute to the team’s success  Result-oriented with personal performanceFriendly and outgoing personalityLooking for a long-term employment

Offer

In return, we offer:Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term homePlane Ticket from your location to Sofia€ 300 Voucher Vacation - Beach, Spa resort or mountains—the choice is yours!Taxi transportation directly from the airport to your accommodationFlexible working hours optionsFully paid training sessions Stable job and career development opportunitiesAttractive salaryAdditional health insurance50+ benefits and services to choose fromPositive international working environmentSupport and learningEmployee referral bonusesWe care about the well–being of our employees and we provide equal employment opportunities, prohibiting discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics.Does it sound like the perfect job for you? Apply now!About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.