Fitbit Customer Support Specialist with German and English

Job description:

Description

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate.If you are excited about health and technology, join our Fitbit Team!As a Fitbit Customer Support with German and English, you will be part of a great team and will:Help our users with any issues they might have via tickets or callsProvide solutions to everyday device use questions on a case-by-case customer-oriented approachIdentify trending issues and bugs from users’ reported issues and communicate them to your supervision teamWork with a passionate team of customer-friendly colleagues from an international backgroundNot bad, right?

Requirements

What we expect from you:Very good knowledge of GERMAN language (B2 or similar) for daily communication with customersGood command of English (B1 or similar) for training and internal communicationBasic understanding of iOS and Android OS featuresDemonstrating empathyDesire to help customers as best as possible and willing to contribute to the team’s success  Result-oriented with personal performanceFriendly and outgoing personalityLooking for a long-term employment.

Offer

In return, we offer:Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)Flexible working hours optionsFully paid training sessions Stable job and career development opportunitiesAttractive salaryAdditional health insurance50+ benefits and services to choose fromPositive international working environmentSupport and learningEmployee referral bonuses.Does it sound like the perfect job for you? Apply now!About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.We care about the well–being of our employees and we provide equal employment opportunities, prohibiting discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics.