Finnish Speaking Technical Support for a Streaming Platform

Job description:

Description

What if you could fly to Greece to start a job with plenty of world citizens from different countries with one strong thing in common: the desire to experience, learn and grow together within an international booming company? Whether you are looking for personal development, learning & career opportunities, cultural discovery or simply a life-time experience, you will find it there. Whatever comes out of it for you, you will definitely not regret it. Your responsibilities and impact as Technical Support will be: Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media Give guidance about how to use the platform and troubleshoot Fixing account problems, handle inquiries about payments, subsciption renewals Responding to customer inquiries regarding Trust & Safety actions, such as abuse reports and enforcement appeals Ensuring user and brand safety Ability to work in fast-paced environment 

Requirements

Skills, qualifications and interests you need to succeed in this role: A native level of Finnish and a good level of English Good adaptation skills & flexibility Great analytical and technical skills A previous experience in Customer Service is a big advantage Ensuring high customer satisfaction and a quality-focused service Strong verbal and written communication skills utilizing active listening Excitement about intercultural communication and the expatriate lifestyle

Offer

What’s in it for you? A full-time job, 40 hours a week Schedule: Monday - Sunday rotative shift between 08:00-20:00 Competetive salary with 2 extra salaries per year + performance-related bonus A complete relocation package including: Flight ticket to Athens Taxi to the accommondation Hotel accommodation for 2 weeks Assistance in finding a flat Private health insurance from the companyA Quality Certified Management Company A Multicultural environment: 8.000+ passionate people from +90 countries working together Other benefits: vouchers, discounts, free Greek classes, events, outings and parties all year round