Finnish speaking Customer Consultant - Remote in Greece

Job description:

Description

Are you a Finnish speaker?We are looking for Customer Support Specialists to provide a best in-class customer service and resolution to company's customers. As the company continues to support the growing customer base, they are looking to onboard outstanding employees capable of increasing customer loyalty and reducing customer churn.Responsibilities:Demonstrate exceptional customer service by providing consistent, timely and accurate customer supportLeverage analytics to proactively outreach to the existing customer base, to improve customer outcomes and their success with the application throughout the customer lifecycleUse Project Management skills to help the team generate and execute on ideas to enhance overall customer successResell the value and benefits of the company, up-sell/cross-sell services and products to increase customer satisfactionCross functional internal collaboration to advocate for the voice of the customer to all relevant stakeholders internally and with our channel partnersDemonstrate an ability to create partnerships and manage relationships to investigate and resolve customer issues

Requirements

Native level of FinnishAdvanced level of EnglishOutstanding communication and presentation abilitiesExperience managing customer expectations and de-escalating tense scenariosOutstanding follow-up and follow through to ensure customers’ success and a positive outcomeAbility to work in a team environmentRelocation to AthensEU Passport

Offer

Competitive starting salary14 salaries per yearRelocation package (including 2 weeks of paid accommodation, flight tickets, assistance in issuing documents)Extra monthly performance bonusHealth PackageNumerous benefits & discountsCareer growth opportunities within the companyFull training by certified instructorsFree online Greek language coursesGreat professional growth opportunities and multicultural exposureOnly CVs in English will be reviewed.