Finnish & Estonian-speaking IT-role in Brno, Czech Republic

Job description:

Description

Do you want to build your IT support career in Brno? We are looking for an IT User Support Specialist who speaks both Estonian and Finnish to join our international team in the Czech Republic.Join a dynamic service desk environment where you will provide first-line IT support, resolve technical issues, and deliver excellent customer service to end users. Benefit from a hybrid work model, comprehensive training, and a relocation package to help you settle into your new role.About the company:Our client is a global leader in digital services and consulting, supporting organizations in more than 50 countries with their digital transformation. With decades of industry experience, they combine AI-powered solutions, innovation, and continuous learning to help businesses improve performance and adapt to changing technologies.What will you do?:Act as the first point of contact for IT incidents and service requestsReceive, log, and manage support tickets via phone and emailProvide first-line remote support for end-user devices, networks, applications, and peripheralsPrioritize incidents and requests based on business impact and urgencyTake ownership of user issues and provide timely updates throughout the resolution processDeliver excellent customer service while following IT service management principlesCreate and maintain support documentation and knowledge base articlesCandidate profile:Fluent in Finnish, Estonian, and English, both written and spokenExcellent communication and active listening skillsAbility to work independently and take ownership of tasksPrevious IT support experience is an advantage, particularly with password resets, software installation, and user managementBasic understanding of computers, networks, software, mobile devices, and cloud technologiesStrong sense of responsibility and critical thinking skillsEmployer offers:Hybrid work modelLong-term and stable employmentPerformance bonusEmployee referral bonusAdditional compensation for night shifts and Czech public holidaysMeal allowanceMultisport cardBenefit cardComprehensive onboarding and continuous training opportunities25 days of paid annual leaveModern office in central Brno with game room, silent zone, and kitchen facilitiesExpat Assistance ServicesRelocation packageRegular team-building activitiesAbout Brno:Brno is the second-largest city in the Czech Republic, offering a vibrant international community, affordable living, excellent public transport, and a lively cultural scene. Known for its universities, cafés, and historic architecture, Brno combines the advantages of a modern city with a relaxed lifestyle.Nordic Jobs Worldwide:Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic-speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs. 

Requirements

Fluent in Finnish, Estonian, and English, both written and spokenExcellent communication and active listening skillsAbility to work independently and take ownership of tasksPrevious IT support experience is an advantage, particularly with password resets, software installation, and user managementBasic understanding of computers, networks, software, mobile devices, and cloud technologiesStrong sense of responsibility and critical thinking skills

Offer

Hybrid work modelLong-term and stable employmentPerformance bonusEmployee referral bonusAdditional compensation for night shifts and Czech public holidaysMeal allowanceMultisport cardBenefit cardComprehensive onboarding and continuous training opportunities25 days of paid annual leaveModern office in central Brno with game room, silent zone, and kitchen facilitiesExpat Assistance ServicesRelocation packageRegular team-building activities