Estonian and Russian speaking Customer Support Agent

Job description:

Description

As a Customer Support, your role is, together with your team, to handle customer issues with empathy and efficiency. Besides speaking your native language, you also need to have a good level of English. The role consists of handling and responding to end-users requests through multiple contact channels (phone, e-mail, chat). It requires maintaining solid customer relationships by handling their questions and concerns with speed and professionalism. Also, performing data entry and use of software programs.

Requirements

Job Requirements Being fluent in Estonian and Russian having a good level of EnglishPoliteness, courtesy, and good communication skills.Time management and multitasking abilities.Ability to work in groups.Flexibility in working hours and the ability to work in shifts.Software skills. 

Offer

Relocation package that includes: Airplane tickets, 2 weeks free accommodation, agency support to find a new place to stay, taxi from the airport.Free support from the Employee Relations department during the hiring process, with regard to your Social Security number, Health Insurance (IKA), Tax Number, and Bank account, etc.Paid training to keep you up to date on products and procedures.In-house doctor and medical insurance.Excellent career advancement opportunities.International working environment.Company-organized festivals, parties, excursions, etc. throughout the year.Discounts for our employees all over Athens.