Dutch Speaking Tech Support – Remote anywhere in Portugal

Job description:

Description

Dutch Speaking Tech Support – Remote anywhere in Lisbon, 6 month contract Lisbon, Portugal €1550 per month  Scope of position We’re looking for a customer-obsessed specialists to provide exceptional technical support for audio products (headphones, earbuds, speakers, soundbars, and smart home devices). You’ll troubleshoot hardware/software issues, guide customers through setup and connectivity (Bluetooth/Wi-Fi), and ensure a premium experience that reflects the brand. What You’ll Do (Key Responsibilities) • Customer Support: Deliver multi-channel support (phone, chat, email, social) with empathy,clarity, and efficiency.• Technical Troubleshooting: Diagnose and resolve product issues including Bluetooth pairing.• Workflow & Tools: Log all cases in the CRM (e.g., Salesforce/Zendesk), follow documentedSOPs, and escalate to Tier 2/Engineering when needed.• Warranty & Service: Validate warranty, initiate replacements/repairs (RMA), track logistics,and educate customers on care and maintenance.• Knowledge Management: Contribute to and improve knowledge base articles, FAQs, macros,and troubleshooting flows.• Customer Advocacy: Capture product feedback and recurring defects; partner withQA/Engineering/PM to drive fixes and product improvements.What You’ll Bring (Qualifications) • Experience: 1–3 years in technical customer support (consumer electronics, audio, or IoTpreferred).• Native/C1/B2 level [Dutch/ Italian] language skills in combination with excellent Englishlanguage.• Technical Skills: o Strong understanding of Bluetooth, Wi-Fi, device pairing, and mobile OS settings(iOS/Android).o Familiarity with firmware updates, driver issues (desktop), and app troubleshooting.o Comfort using CRM/ticketing systems and remote diagnostics tools.• Soft Skills: Exceptional communication, active listening, de-escalation, and problem-solving;calm under pressure.  

Offer

€1550 per month