Dutch-Speaking Support Specialist – E-commerce Platform

Job description:

Description

In this position, you will support a major international e-commerce platform, assisting customers and sellers with a wide range of inquiries. You will be part of a dynamic team delivering high-quality service through phone and email, ensuring a smooth and reliable customer experience. Your Role Provide customer support via phone and email, ensuring a professional and friendly experience Assist with inquiries related to orders, deliveries, payments, and returns Troubleshoot customer issues and provide clear, effective solutions Act as a point of contact for external sellers, supporting their questions and needs Provide information about digital products and platform services Escalate and route more complex issues to the appropriate internal teams Maintain accurate records of customer interactions and follow internal processes

Requirements

Fluent in Dutch (spoken and written) with good English skills Previous experience in customer support or service roles is an advantage Strong communication and problem-solving skills Comfortable working with digital tools and customer management systems Ability to work independently in a remote environment Customer-focused mindset with attention to detail

Offer

Remote position within Portugal Full-time contract with a 40-hour work week Paid training (6 days, 8 hours per day) with structured onboarding Training compensation provided upon successful completion Base salary + meal allowance Holiday and Christmas allowances paid monthly Optional accommodation support (if applicable) Health insurance from day one 22 days of paid annual leave + Portuguese public holidays Opportunity to grow within an international and fast-paced environment