Dutch-speaking Customer Support Agent to Porto, Portugal

Job description:

Description

Regarding your field of responsibilities:As a Customer Support Agent, you'll apply your skills to resolve emerging issues with precision and efficiency. You'll uphold excellent standards and share your passion for technology with both customers and colleagues. Given the dynamic nature of this role, you'll have the opportunity to develop your support skills and advance your international career at your own pace.Dutch-language inbound customer support via phone, chat, and emailResponding to customer inquiries and documenting relevant case informationEnsuring excellent customer satisfactionAssisting with enquires, general inquiries, and support issuesAppropriately addressing customer escalations and accurately documenting the processCollaborating with other technicians to resolve or properly close ticketsMaintaining the internal ticketing system in EnglishAs a representative of the company, you will uphold the company's values and contribute to maintaining a positive brand reputation

Requirements

Your Profile:Native-level Dutch language skills (C2) + English fluentExperience in customer/technical support is an advantagePatience to communicate and solve issuesHandle all data and personal information with the utmost confidentialityProactive, self-motivated, and a great team player

Offer

Our Offer:Work in the office  Porto (lower cost of living than Lisbon)Competitive salaryOption for long-term accommodationPrivate health insurance Growing opportunities and possibilities for an international careerBenefit from our modern amenities, numerous discounts at local businesses, company celebrations, events, and much more!