Dutch speaking Customer Support Agent for Fashion Platform

Job description:

Description

About the CompanyOur client is a leading European online marketplace that connects millions of users through a simple, trusted, and community-driven platform. Their mission is to make second-hand the first choice by empowering people to buy and sell in a smart, sustainable, and effortless way. Operating at scale across multiple markets, the company combines strong values, modern technology, and a user-first mindset.About the RoleWe are looking for a Dutch-speaking Customer Support & User Enablement Representative to help deliver an outstanding user experience. In this role, you will be the voice of the platform, supporting users, resolving issues, and guiding them to get the most value from the marketplace. You will play a key role in building trust, satisfaction, and long-term engagement.ResponsibilitiesHandle customer inquiries efficiently across multiple channelsInvestigate and resolve user issues with accuracy and empathyEducate users on platform features, policies, and best practicesHelp improve the user journey by identifying recurring issues and trendsCollaborate with internal teams to enhance usability and service qualityRequirementsNative-level or fluent Dutch (C1+)Good command of English (B2+)Previous customer support experience is a plusStrong communication and active listening skillsSolution-oriented mindset with a focus on user satisfactionOfferTotal monthly salary: €1,920Two yearly bonuses of €920 eachPerformance-based bonusesEmployee referral bonus programRelocation package includes:Flight cost reimbursement with the second salary60 days of company-arranged accommodationReimbursement of the first month’s public transport (up to €40)Full support with legal and administrative processes to work in PortugalWhy Porto?Porto offers a unique mix of culture, affordability, and quality of life. With a growing international tech scene, a relaxed lifestyle, and easy access to beaches and nature, it’s an ideal place to build your career while enjoying life outside of work.