Dutch Speaking Customer Support Agent–Food Delivery Platform

Job description:

Description

Location: Lisbon, Portugal - Relocation package provided Model: On-site role Workster is currently recruiting candidates for an international food delivery project supporting customers across European markets. As a Customer Operations Specialist, you will be responsible for delivering high-quality customer support via phone, email, and chat. You will assist customers with subscriptions, deliveries, and product-related questions, ensuring a smooth and positive experience. A key part of your role will be contacting inactive customers, understanding their needs, and encouraging them to re-engage with the service. You will identify issues, offer solutions, and promote suitable meal options tailored to customer preferences. Responsibilities Act as the main point of contact for customers Conduct outbound calls to re-engage inactive users Support customers via email and chat Explain subscription plans, delivery schedules, and product details Resolve customer issues efficiently and professionally Maintain high standards of customer satisfaction Working conditionsFull-time (40 hours per week) Rotational shifts (Monday–Saturday) International work environment Office-based role Salary & Benefits Base salary: approx. 1055€ gross/month (without accommodation) Meal allowance: ~7€ per day Holiday and Christmas bonuses (paid monthly) Performance bonus (depending on results) Health insurance from day one Optional accommodation (with adjusted salary) Total monthly package can reach around 1,700–1,780€ gross depending on accommodation option Accommodation Company-provided accommodation available Option to choose higher salary without accommodation Support with relocation Training Paid training (6 days, ~8h/day) Product and system training Customer service onboarding Contract after successful completion Candidate profile Fluent English (Dutch is a plus) Strong communication skills Customer-oriented mindset Ability to work in a fast-paced environment