Dutch-speaking Customer Advisor in Lisbon, Portugal

Job description:

Description

Are you a Dutch speaker looking for an exciting career abroad? Join a market-leading customer experience company in Lisbon and represent well‑known global brands. As a Customer Advisor, you will:• Log inbound and outbound contacts via phone, email or chat and keep detailed records of interactions.• Perform technical troubleshooting and provide first‑line support on orders and general inquiries.• Track and follow up on each case to ensure resolution and customer satisfaction.• Build strong relationships with customers and identify opportunities to up‑sell and cross‑sell solutions.• Work closely with team members to meet quality and performance targets.Full training is provided and you will be part of a friendly and multicultural team enjoying a dynamic, collaborative environment in Portugal’s vibrant capital.

Requirements

• Native or near‑native level of Dutch with fluent English.• Willingness to relocate to Lisbon, Portugal and eligibility to work in the EU (EU citizenship or valid visa/work permit).• Customer‑oriented mindset with excellent communication and problem‑solving skills.• Positive, proactive attitude and ability to work in a fast‑paced, team‑oriented environment.• Basic computer skills and willingness to learn new tools.

Offer

• Excellent relocation package including flight to Lisbon, airport pickup, permanent accommodation and local support.• Extra payments for night shifts, overtime and holiday work.• Paid training and continuous professional development.• Private and public health insurance plus access to an in‑house doctor.• On‑site canteen and dedicated employee relations team.• Fun activities, social events and exclusive benefits and discounts.