Dutch-speaking Community Operations Analyst to Dublin

Job description:

Description

Are you Brave, Wise, Proud and ready to Exceed? Are you passionate, driven to reach goals and objectives, have excellent attention to details and have experience in a client focused environment? Become a Community Operations Analyst in beautiful Dublin!Our client is a trusted outsourcing partner for leading global organizations. They are a diverse team of innovators and achievers - proud of their ability to consistently exceed goals. You will work on a project for a social networking company that operates on a worldwide level. The company engages in the development of social media applications for people to connect through mobile devices, personal computers, and other surfaces. It enables users to share opinions, ideas, photos, videos, and other activities online.As a Community Operations Analyst, you will be an integral part of the Operations Integrity department, which is dedicated to ensuring adherence to community standards and implementing safety measures on clients’ platforms. Your primary responsibilities will involve reviewing reported or flagged content and evaluating it against company standards. In performing these tasks, you will need to meticulously adhere to client policies and escalate any inconsistencies or ambiguous situations. A solid understanding of cultural norms, current trends, and contemporary issues is essential for this role.Duties and Responsibilities:Assist our client’s community and help resolve inquiries empathetically, accurately and on timeBecome and remain knowledgeable about client’s products and community standardsReview the reported content within agreed turnaround times and standards of qualityEnforce clients Terms of Use by carefully monitoring reports of abuse on the siteMake well balanced decisions and personally driven to be an effective advocate for our communityInvestigate and resolve issues that are reported on client’s platform such as requests for account support and reports of potentially abusive content Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the siteIdentify inefficiencies in workflows and suggest solutionsUse market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of usersRecognize trends and patterns and escalate issues outside the company policy to the global team.

Requirements

Candidate profile:Native or near native proficiency in Dutch - C2/C1 levelFluent in English – B2 or C1 level minimum In depth cultural understanding of the Dutch marketExperience in working in an office environment is preferable, but not mandatoryExtremely reliable, consistent, and hard-workingPassion for ensuring a positive, safe user experienceFlexible in working in a faced paced environment with different projects to work onAbility to learn new information in a short period of time. Essential Competencies:Strong interpersonal skills, verbal and written communication skills and most importantly empathyStrong personal resilience with the ability to operate in a pressured and fast paced environmentHigh adaptability and positive approach to challengesAbility to make decisionsAbility to solve problemsEffective Time management & Prioritization skillsAbility to work as part of a teamAbility to consistently hit KPIs on time.

Offer

The company provides:Relocation supportFull training provided with career development opportunitiesPrivate health insurancePension contributionBike to Work SchemeTax Saver SchemeWhy should you apply?:Be part of a great, friendly, diverse, and multilingual teamExperience life in beautiful Dublin