Dutch Social Media Advisor- Flight & 3 Months Accommodation

Job description:

Description

Location: Work from home (based in Thessaloniki, Greece)About the RoleOne of the most recognized brands in personal health. As a Social Media Customer Support Specialist, your goal is to create low-effort, high-quality customer experiences by identifying needs and offering personalized solutions.Schedule: Monday to Sunday, rotational shifts.

Requirements

Deliver support related to a wide range of Health & Home products (e.g. toothbrushes, irons, small kitchen appliances)Use CRM and internal tools to document cases and track issue resolutionProactively guide customers toward the most efficient resolution, ensuring a low-effort journeyIdentify recurring issues and escalate cases when necessaryCommon Case TypesProduct not working after repairDelayed or missing delivery updatesFunctionality or feature inquiriesBasic troubleshooting (e.g. toothbrush stopped charging)Pre-sales support and comparisonsNative or near-native Dutch speaker with strong written communicationSolid English skills (B1–B2) for internal communicationDigitally comfortable: able to use CRM tools, social media, and MS OfficeConfident navigating online product info and guiding customersNo prior experience required; customer service or technical support background is a plus.Familiarity with smartphones, consumer tech, and troubleshooting is beneficial

Offer

Compensation & BenefitsBase salary: €1,500 gross/month3 months free accommodation.Monthly performance bonus: Up to €200€100 training completion bonusRelocation bonus:€300 after 6 monthsAdditional €300 after 12 monthsPaid training providedWork from home after initial setup phase (based in Thessaloniki, Greece)