Dutch Customer Support - Porto, Portugal

Job description:

Description

About the CompanyOur client is a global leader in mobility solutions, reshaping urban transportation through cutting-edge ride-hailing, micromobility, food and grocery delivery, and car-sharing services. Their mission is to deliver a seamless user experience to millions worldwide.About the RoleWe are looking for a motivated Dutch-speaking Customer Support & User Enablement Representative to boost customer satisfaction and engagement. In this role, you will represent the brand, handle inquiries, resolve issues, and guide users to get the most value out of the platform.ResponsibilitiesRespond promptly and effectively to customer inquiries across multiple channelsTroubleshoot and provide accurate, user-focused solutionsEducate customers on how to maximize their mobility service experienceIdentify trends and share user insights to drive service improvementsCollaborate with internal teams to enhance product usability and customer satisfactionRequirementsNative-level or fluent Dutch (C1+)Good command of English (B2+)Previous customer support experience is an advantageStrong communication and active listening skillsProblem-solving mindset and ability to deliver practical solutionsOfferSalary: €1740Holiday Bonus €860 x 2Daily meal allowance of €6.41 (approx. €141/month)Performance-based bonusesEmployee referral bonus programRelocation package, including:Flight cost reimbursement with the second salary60 days of company-arranged accommodationReimbursement of the first month’s public transport (up to €40)Full assistance with legal and administrative processes to work in PortugalWhy Porto?Porto combines rich culture, a vibrant tech ecosystem, and a relaxed lifestyle with affordable living costs. With stunning beaches nearby and a welcoming international community, it’s an excellent location to grow your career while enjoying an exceptional quality of life.