Dutch Customer Service Representative - Google Ads Products

Job description:

Description

Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a group of highly-skilled professionals. ResponsibilitiesProvide frontline service to customers and route their calls to the appropriate departmentProvide a friendly and efficient service in answering customer queriesEnsure agreed KPIs are metPerform duties in a compliant manner in accordance with policies and proceduresDevelop and maintain a working knowledge of our products

Requirements

Native level of DutchAbility to speak and write English fluentlyMinimum of 2 years customer services experience, preferably in a similar industryExcellent customer focus and the ability to work to tight deadlinesIT literate - Previous Salesforce.com knowledge an advantageExcellent time management & telephone etiquetteHighly professional written and verbal communication skillsProactive – can work with minimal supervision

Offer

Full-time position, from Monday to Friday, from 9.00 to 18.00Salaries 20.555,97€ gross/yearThis is a Hybrid working model in Barcelona.Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project).Relocation support1 week of initial training.A permanent presence of coaches who will facilitate your personal and professional development.Employment with the world's largest provider of contact center services.Excellent work environment, great colleagues, social arrangements and personal development.International business casual environment.Permanent Contract.Competitive Benefits package!