Digital Trust and Safety Specialist with Dutch and English

Job description:

Description

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate. Our location: Bulgaria's affordable lifestyle offers a sea of opportunities!Sofia is famous for its cultural diversity, modern appearance, and variety of experiences – music and theater outdoor festivals, as well galleries, museums, restaurants, and clubs. This fast-growing city is located at the foot of Vitosha mountain where enthusiasts often can be found hiking or skiing and only 300km away from the Mediterranean Sea.Are you ready to take the next step in your career and achieve your next challenge?If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!As a Digital Trust and Safety Specialist with Dutch and English, you will:Review user-generated back-office information to ensure compliance with established policiesTake prompt and appropriate action on information that violates guidelines or poses risksStay updated on internal policies to ensure accurate implementationIdentify and analyze patterns to proactively address potential risks

Requirements

We’re looking for someone with:High attention to detail Comfortable processing sensitive informationStrong ability to defend decisions and provide context with logical reasoningAbility to identify patterns in behavior to enhance decision-makingStrong organizational and time management skills to deal with shifting priorities and high volumes of workExperience investigating fraud, spam, or other types of inappropriate information is an assetRequired Qualifications:Fluent in DutchB2 or higher English language skill

Offer

In return, we will give you:Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)Fully paid training Stable job and career development opportunitiesAttractive salaryAdditional health insurance50+ benefits and services to choose fromPositive international working environmentSupport and learningEmployee referral bonusesWe care about our employees' well–being, invest in their future growth, and encourage fun and team-building projects!Does it sound like the perfect job for you? Apply now!About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.