Danish Speaking Customer Support - Travel

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Danish Customer Service Representative - Travel IndustryLocation: Barcelona, SpainSalary: €22,537 per year grossPlease note candidates must already live in the Barcelona area.Job Responsibilities:As a customer support advisor for a prestigious travel company, you will be responsible for:Understanding and identifying customer needs.Listening, responding, and mediating between international travellers and accommodation suppliers worldwide.Ensuring a high level of customer service.Clarifying inquiries about service, payment, and technical requirementREQUIREMENTSWhat You’ll DoHandle customer queries with professionalism and empathyWork across Office 365, CRM systems, and internal platformsProvide fast, effective solutions with a can-do attitudeHelp maintain high-quality support for accommodation platform usersAdapt to new processes and priorities with an open mindDeliver service that meets performance and satisfaction goalsWhat You BringNative Danish + Advanced English (written and spoken)Strong communication and interpersonal skillsSolid computer skills (Office 365, CRM tools)A proactive, problem-solving mindsetExperience in customer service or contact center work (valued)Availability to work hybrid (office + home within 100km)Flexibility for rotating shifts (09:00–20:00, Monday to Sunday, 2 days off/week)Perks & BenefitsFull-time, 39h/week contractTemporary contract with long-term potential27 working days of paid vacation/yearHealth insurance option after permanent hireFlexible benefits (transport, nursery school support after probation)“Feel Good” program: Spanish lessons, quizzes, beach volleyball, and moreModern officeFree daily coffee + weekly fruitCareer development in an industry-leading teamBenefits:Feel Good - program which includes Spanish lessons, quizzes with prices, free group activities such as running, beach volleyball, roller skating and much more!Free private health insurance if interested when getting a permanent contract.Flexible remuneration in nursery school transport if interested after probation period.A multicultural and international working environmentModern office spaces.Free coffee every day and free fruit once a weekBe part of an exciting industry leading department with great opportunities to learn and grow your career3 weeks of Initial training and continued personal coachingJob Types: Full-time, PermanentPay: 22,537.00€ per year

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