Danish-speaking Customer Support Agent to Riga, Latvia

Job description:

Description

Join Our Clients Team in Riga as a Customer Support Agent! Are you fluent in Danish and English, with a knack for problem-solving and a passion for customer satisfaction? If so, we have an exciting opportunity for you to join our client's brand-new office in Riga and work on an exhilarating project with a renowned international fin-tech client. Educational / Professional Qualification:Native or near-native proficiency in Danish (CEFR level C1)Good English skills (B1+ or better) in writing and speaking Previous experience in a customer service environment is an advantage. Work Experience / Responsibilities:Handle phone calls with customer queries and provide resolutions to end-users.Record case resolutions in the contact center tool based on client communication via phone, email, chat, etc.Ensure cases are resolved within the case life cycle, meeting individual balanced scorecard criteria.Escalate priority issues per client specifications to the immediate lead as applicable.Work independently and within a team, fostering effective communication with internal and external contacts.Provide exemplary customer satisfaction and meet quality standards on all handled contacts.Handle contacts while maintaining targets defined for the project: response time, handle time, and resolution rate aligned with Project KRAs.Undertake any additional ad hoc tasks contributing to improved client service Attend required trainings. Preferred Competencies:Advanced understanding of using computers, adept at multitasking across systems and applications.Optimistic, friendly, positive, and self-motivated personality.Ability to work in a team-oriented, service-oriented profile with a focus on problem-solving.Willingness to work shift hours/part-time (if necessary), adapting quickly to changes.For agents handling written customer contact: Excellent written communication skills in Danish Clear background check with no criminal record, default payments, or unfavorable credit data.Minimum age of 18 years old. Why Choose Riga?Riga, the vibrant capital of Latvia, offers a unique blend of rich history, stunning architecture, and a thriving cultural scene. From its picturesque Old Town to its bustling markets and lively cafes, Riga has something for everyone. With affordable living costs, a welcoming community, and beautiful surroundings, Riga provides the perfect backdrop for both work and leisure. Plus, our clients company provides full support with relocation, making the transition to this dynamic city seamless and enjoyable. Don't miss out on this incredible opportunity to embark on a fulfilling career journey in Riga! Apply now and be part of our client's exciting team.

Requirements

Preferred Competencies:Advanced understanding of using computers, adept at multitasking across systems and applications.Optimistic, friendly, positive, and self-motivated personality.Ability to work in a team-oriented, service-oriented profile with a focus on problem-solving.Willingness to work shift hours/part-time (if necessary), adapting quickly to changes.For agents handling written customer contact: Excellent written communication skills in Danish Clear background check with no criminal record, default payments, or unfavorable credit data.Minimum age of 18 years old.

Offer

Benefits: Permanent contract after passing the probation period Relocation support (based on situation) Premium Medical Insurance: Enjoy comprehensive coverage for you and your family (spouse and dependents) including routine health checks, dental, vision, prescription drugs, mental health support and much more.OVP (Compulsory Health Examination): Full coverage.Development Opportunities: Advance your skills with DEXT, our educational platform offering 5000+ free courses, practice platforms and certifications, especially in cutting-edge technologies.Attractive compensation and allowances- Basis role and experience.    Annual Leave – 4 calendar weeks of paid leave.Work Culture and Environment: Thrive in a dynamic and enjoyable workplace enriched with regular celebrations, wellness activities, and great team spirit.Hybrid Work Model: Transition to a hybrid model after meeting performance standards and depending on business needs.