Danish-Speaking Customer Service Representative

Job description:

Description

Danish-Speaking Customer Service Representative Location: Barcelona, Spain Salary: €22,249 gross per year About the role If you’re a good listener who enjoys helping people and solving problems, this role could be a great fit. You’ll be supporting customers of a leading travel company. Your job is to understand what customers need, guide them through issues, and make sure they have a smooth experience. You’ll act as a link between international travellers and accommodation providers around the world. Most of your work will involve handling questions about bookings, payments, or technical issues, both by phone and email. What you’ll be doing Listen to customers and identify their needs Provide clear and accurate information Handle questions about services, payments, and technical issues Communicate with accommodation partners when needed Follow internal processes and maintain high service standards What we’re looking for Native or C2-level Danish and strong English Clear communication skills, both spoken and written Comfortable using tools like Office 365 and CRM systems A practical, solution-focused mindset Positive attitude and ability to handle challenging situations Goal-oriented and adaptable to change Interest in travel or accommodation platforms Previous customer service experience is a plus Nice to have Strong teamwork and collaboration skills Emotional intelligence and empathy Ability to think critically and make decisions Open-minded and adaptable approach Interest in improving processes or finding better ways of working What you’ll get Contract & schedule Full-time: 38.5 hours per week Rotating shifts between 09:00 and 20:00 (Monday to Sunday) 2 days off per week Temporary contract to start, with the possibility of becoming permanent Time off 27 working days of paid holiday per year Benefits Option for flexible benefits (e.g. transport or childcare support after probation) International and multicultural workplace Modern office near Glòries and well connected by public transport Career development opportunities in a growing industry 3 weeks of initial training plus ongoing coaching Job Types: Full-time, Contract Contract length: 6 months Work Location: In person

Requirements

What we’re looking for Native or C2-level Danish and strong English Clear communication skills, both spoken and written Comfortable using tools like Office 365 and CRM systems A practical, solution-focused mindset Positive attitude and ability to handle challenging situations Goal-oriented and adaptable to change Interest in travel or accommodation platforms Previous customer service experience is a plus

Offer

Salary: €22,249 gross per year