Danish speaking Customer Service Agent in Porto

Job description:

Description

Our client is a world-leading innovator in consumer electronics, mobile devices, and smart technologies. With a strong focus on transforming everyday life through cutting-edge solutions, they’re redefining how people connect, work, and experience the world.We’re looking for a Danish-speaking Customer Support & User Enablement Representative to join our client’s international support team. In this role, you’ll represent one of the most recognized technology brands worldwide, assisting users, solving inquiries, and helping them get the best possible experience from their products and services.Your mission will be to deliver exceptional customer care while supporting innovation and user satisfaction at every touchpoint.Key ResponsibilitiesRespond promptly and professionally to customer inquiries through multiple channelsProvide accurate information and effective troubleshooting for product-related issuesGuide users on product features, updates, and best practices to enhance their experienceIdentify and communicate recurring customer insights to help improve processes and productsCollaborate with internal teams to ensure an outstanding overall customer experience

Requirements

Native or fluent Danish speaker (C1 level or higher)Proficient in EnglishPrevious experience in customer support or a similar role is an advantageExcellent communication and active listening skillsStrong problem-solving abilities and a customer-first attitude

Offer

Competitive salaryDaily meal allowance of €6.41 (approx. €141/month)Performance-based bonusesEmployee referral bonus programRelocation package, including:Reimbursement of flight costs (with the second salary)60 days of company-arranged accommodationReimbursement for the first month of public transport (up to €40)Full assistance with all administrative and legal paperwork for working in Portugal