Danish-speaking Customer Service Agent in Lisbon, Portugal

Job description:

Description

Are you ready to build an international career in customer service while living in sunny Lisbon?We are currently hiring Danish-speaking Customer Experts for exciting projects with leading global companies such as HelloFresh (meal-kit industry) and one of the world’s leading providers within digital payment solutions.Join an international team and support customers across different markets while delivering a high-quality customer experience.Your responsibilitiesSupport customers via phone, email, and chatAssist with account management, subscriptions, orders, and general inquiriesTroubleshoot issues related to orders, deliveries, payments, or technical setupsProvide clear and accurate information about products and servicesHandle customer concerns in a professional and solution-oriented wayEnsure high customer satisfaction and quality service deliveryYour role (depending on project)Meal-kit project (HelloFresh):Contact former or inactive customers and support reactivationAssist with meal plans, deliveries, and subscription flexibilityEnsure a smooth and personalized customer experienceDigital payment solutions project:Support customers with account setup and onboardingAssist with transactions, payments, and reportsTroubleshoot technical issues related to apps, devices, and systemsYour profileFluent in Danish and English (written and spoken)Strong communication and customer service mindsetComfortable with digital tools and systemsSolution-oriented with good problem-solving skillsFlexible and able to work in an international environmentWhat’s offeredPaid training (approx. 6–10 days depending on project)Full-time contract (40h/week)International work environment in LisbonCareer development opportunitiesOptional accommodation providedRelocation support (project-dependent)Health insurance from day oneCompetitive salary with bonuses and meal allowanceWork conditionsLocation: Lisbon, PortugalRotational shifts (depending on project)Portuguese employment contractModern office (TP Portugal)Why Lisbon?Lisbon offers a unique mix of city life, culture, and coastal living. With a warm climate, vibrant expat community, and high quality of life, it’s the perfect place to grow your international career.

Requirements

Fluent in Danish and English (written and spoken)Strong communication and customer service mindsetComfortable with digital tools and systemsSolution-oriented with good problem-solving skillsFlexible and able to work in an international environment

Offer

Paid training (approx. 6–10 days depending on project)Full-time contract (40h/week)International work environment in LisbonCareer development opportunitiesOptional accommodation providedRelocation support (project-dependent)Health insurance from day oneCompetitive salary with bonuses and meal allowance