Danish Customer Care Specialist –International Team – Lisbon

Job description:

Description

Are you ready to represent a leading Nordic streaming platform and support Danish-speaking users from Lisbon Our client is looking for a Danish Customer Support Specialist to join their international team in PortugalJoin an exciting project in the entertainment and streaming industry where you will assist customers across multiple channels and ensure a smooth and enjoyable viewing experienceAbout the CompanyOur client is a global leader in customer experience management and contact center services They provide customer support in more than 35 languages and work with well-known international brands You will be part of a diverse and inclusive work environment with strong opportunities for growthYour ResponsibilitiesHandle customer inquiries via phone email chat and social mediaSupport users with account registration and login issuesTroubleshoot streaming quality buffering and playback problemsAssist with app installation device compatibility and settingsHelp customers manage subscriptions payments and billing questionsSupport subscription changes pauses and cancellationsCollect and share user feedback to improve servicesEnsure high quality support and timely responses across all channels

Requirements

Fluent in Danish and English both written and spokenStrong communication skills and customer focused mindsetPrevious customer service experience is an advantageComfortable handling technical troubleshooting step by stepAble to work in a fast paced international environmentFlexible to work rotational shifts

Offer

Accommodation in a shared company apartmentFlight ticket reimbursement up to 350 eurosAirport pickup and support with documentationPaid training and continuous coachingPermanent contractPrivate health insurance after 6 monthsPortuguese language classes and social activitiesDaily meal allowanceInternational work environment with career growth opportunities