Czech-speaking Customer Support Agent to Lisbon, Portugal

Job description:

Description

Ready to jump into a new career and move to beautiful Lisbon, Portugal?! We are looking for Czech speakers to join our growing team as a Content Moderator. We are a worldwide leader in Customer Experience Management and shared services for international markets. With our team of 9.000 employees, from 82 nationalities, we are providing services in 35 languages for 64 markets.We are considered eight times the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, We are awarded four times by Exame Magazine as one of the best companies to work for in Portugal and the best company within their sector, with plenty of growth opportunities.The position of Technical Support is for a leading American technology company that specializes in developing, manufacturing, licensing, supporting, and selling computer software, consumer electronics, personal computers, and various services. 

Requirements

As a Technical Support Specialist, You will be responsible for delivering exceptional technical support to our Enterprise customers. Your role encompasses problem identification, investigation, and resolution, both over the phone and through web-based channels. Taking ownership of new cases and escalations promptly and proactively addressing customer satisfaction concerns before they escalate into problems.Defining the scope of customer issues and support boundaries by gathering relevant information.Conducting thorough research to investigate problems, with the option to collaborate with other teams.Escalating issues to management when appropriate, acting as a customer advocate, and keeping customers informed.Collaborating with management and engineering to address service issues, produce bug fixes, and develop test cases as needed.Ensuring that each support request you handle adheres to our clients Service Level Agreement (SLA) and achieves the highest customer satisfaction by managing expectations and delivering on commitments.Fluent level of written and verbal communication skills in Czech and good command of English (B2 Level);Strong knowledge of Office 365 in an Enterprise environment – particularly, Exchange Online.

Offer

Relocation package: Accommodation option in a shared apartment with your own room (all expenses covered including cleaning)Initial flight expenses refund & pick-up at the airport Support with legal registration, tax number, residence papersFree annual flight to your home countryCompetitive salary + Performance-based bonusPrivate health insurance after 6 months of employmentFree Portuguese language courses, water sports, soft trekking, and much moreInternational career in a multicultural environmentPossibility of cooperation with leaders in various industriesIntensive training and familiarization phaseAmple opportunity to grow and evolve within our organization