Customer Travel Support Specialist with German

Job description:

Description

Customer Travel Support Specialist with German (C1) & English (B2)Location: Gdańsk, Poland (On-site)Shifts: Yes (rotational)Relocation Support AvailableAt Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19 years. With offices in Bulgaria and Serbia, we connect outstanding talent with leading international companies. We believe in long-term career growth, meaningful opportunities, and helping people reach their full potential.Now, for one of our clients — a global technology provider specializing in customer experience solutions for major international brands — we are looking for a Customer Travel Support Specialist with German and English.If you enjoy helping people, solving problems, and being part of the travel and hospitality world, this opportunity could be your next career destination.Your Role:Deliver exceptional customer support via phone and email, ensuring top service qualityAssist customers with reservation requests and guide them through the booking processProvide accurate information about accommodations, services, and travel optionsResolve customer inquiries efficiently, creating positive experiences for travelers and partnersCommunicate with empathy, professionalism, and a customer-first mindsetContribute to achieving and exceeding satisfaction and performance targetsWhat We’re Looking For:German (C1 level) – fluent communicationEnglish (B2 level) – confident working proficiencyExcellent verbal and written communication skillsCustomer-oriented attitude with strong problem-solving abilitiesGood MS Office skills and ability to quickly learn new systemsDetail-oriented, analytical, and comfortable multitaskingMotivated, adaptable, and eager to grow professionallyWhat’s in It for You:Career growth and development opportunitiesAttractive benefits package (Multisport card, private medical care)Modern office environment in GdańskSupportive and friendly team atmosphereRelocation package availableAttendance and performance bonusesReady to take the next step in your international career? Send us your CV in English and include reference number MV_.Only shortlisted candidates will be contacted. All applications are treated with strict confidentiality in compliance with the Commission for the Protection of Personal Data (Astrea Recruitment, License No. 1809).