Customer Support with Polish & English (Hybrid in Bucharest)

Job description:

Description

Answer incoming requests from clients and providing support to them by channels provided by the Bank in Polish language professionally. Escalate complex issues to the appropriate team to ensure rapid support Ensures that appropriate actions are taken to resolve client´s issues and concerns Handling outgoing calls with clients about ad-hoc data information, feedback Closely cooperate with internal teams such as Back Office, IT or other departments to help customers with requirements Register and handle incoming complaints or requests Process product or customer data changes in internal banking systems Share relevant customer feedback to help us improve our offerings Ensure customer satisfaction Other administration activities

Requirements

Advanced level of Polish(C1-C2) Minimum B2 level of English(writing, speaking) Availability for a full time schedule, 09:00-20:00, Monday – Friday The job is Hybrid, but there are mandatory days to work from office in Bucharest (AFI Park 3 building) Relocation package will be available for candidates from outside Bucharest Basic knowledge of professional customer communication Understanding of customer concerns Customer care experience is an advantage Banking experience is an advantage Experience with Office 365, MS Outlook, MS SharePoint Experience with using Jira software is a plus Strong written and verbal communication skills and problem-solving attitude Team player Ability to collaborate across departments and teams Ability to work in a fast-paced, multi-task environment

Offer

Stable job - permanent labor contracts Above average fixed salary, performance bonuses Relocation package available for candidates from outside Bucharest Monthly meal tickets Free access to our modern and fully-equipped employees' gym space in our offices Public transportation reimbursement, after the trial period International career - paid training and international career opportunities Multilingual exposure - improve your spoken and written language skills Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas! Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long Private medical insurance coverage Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more