Customer Support Specialist

Job description:

Description

Our client is a globally recognized brokerage firm regulated by the Polish Financial Supervision Authority (KNF) and supervised by the NBS. With over 14 years in the market and branches in more than 10 countries (including Slovakia and the Czech Republic), they are one of the top international brokers in the financial services sector.Job ResponsibilitiesProvide outstanding customer service to German-speaking clientsBuild and maintain strong relationships with customersResolve issues efficiently and ensure a high level of customer satisfactionRespond to customer inquiries and complaints via phone and emailMonitor developments in the financial marketsUse CRM (Customer Relationship Management) tools to manage interacionsCollaborate with international branches and internal departments

Requirements

Fluent German (spoken and written)Very good English skills (minimum B2 level)Previous experience in customer care is a plusExcellent communication, interpersonal, and problem-solving skillsGood command of MS OfficeInterest or knowledge of financial markets is a strong advantage

Offer

Full-time employment contractInternational work environment with cross-border collaborationAll tools and training provided for professional successYoung, dynamic, and professional teamPrivate healthcare coverageMultisport cardGroup insuranceFree fruit at the officeAccess to an English e-learning platformA wide selection of professional training and development programs