Customer Support QA (French, German, Spanish Portuguese)

Job description:

Description

Customer Support Quality Analyst/SME KEY ROLES:Review, assess, and report compliance on process / procedure requirements.Assess quality issues, conduct root cause analysis, recommend insights, develops improvement plans, and collaborates with operations team to improve quality performanceConducts calibration with client counterparts and operating teams to ensure quality measure is aligned and understood.Works with Quality Manager on change management process, tools enhancements, and work flow amendments.Provide expertise and insight into complex areas of process workflowsAct as subject matter expert on Tier 1 workflow policies and proceduresBring innovation ideas and help create work process standardizationMay create new solutions, leveraging and, where needed, adapting existing methods and procedures.

Requirements

SKILLS EXPECTATIONQuality Assurance – AdvancedCommunication Skills – IntermediateReporting and Analytics – IntermediateIssue Management – IntermediateTraining and Performance Support - BeginnerFluency in EnglishMinimum C1 in French, German, Spanish or Portuguese