Customer Support Hero With German Language Skills

Job description:

Description

Heike, Sergi and Torsten are overwhelmed by recent successes and so they are looking for two more people to be the next customer service champions.We run a small B2B company, which develops the best Fleet Management software for organizations that maintain a fleet of 100 vehicles or more. So a 100% IT shop. Heike handles day to day tasks from Germany, while Sergi and Torsten do the development stuff in Barcelona.Are you great with people, tech-savvy, and love keeping things organized? We’re looking for a friendly, detail-oriented go-getter to be the first point of contact for our B2B customers.Here’s what you’ll be doing:Customer Support: Help our clients navigate our IT system, troubleshoot issues, and ensure they feel supported every step of the way.Invoicing: Manage invoicing like a pro – accuracy is key, and you’ll make sure everything runs smoothly.Proposal Writing: Craft clear, compelling proposals that wow prospective clients.Client Relations: Keep in touch with our customers and prospects, building strong relationships and helping them see the value in what we do.

Requirements

What we’re looking for:   Someone with excellent communication skills – you’ll be chatting with clients a lot!   Strong organizational skills – juggling multiple tasks is your superpower.   Experience with IT systems and customer support tools (or a quick learner who’s eager to pick it up).   A knack for writing – from proposals to professional emails.All our customers are based in Germany, so language proficiency is a must.

Offer

Why you’ll love it here: Not a call center position – instead, you'll be building meaningful relationships with our B2B clients. Be part of a dynamic, growing team that values your input. Flexible work environment (work hours are unfortunately fixed, but we are flexible about remote work / work from home). Work days from Monday to Friday (no weekends and no out of hour). Presence on Spanish holidays and differing German working days may be required, but is negotiable. Opportunity to grow and take on more responsibilities as we scale.We are a small company, but have massively grown over the last 3 years and there is no end in sight.As such you can expect guidance, extensive training and many opportunities and resources for your personal growth.