Customer Support for Technology Company (German Speaker)

Job description:

Description

Become a Customer Support Representative for an international Technology Company in the heart of Budapest. Join a dynamic team and embark on a rewarding journey, shaping the future of technology support while enjoying life in one of Europe’s most vibrant capitals.Your responsibilities and impact working as a Customer Support Representative will include:Responding to customer inquiries via phone and email within given timescales, efficiently and effectively.Developing and maintaining a full technical understanding of the company's products and services.Assisting customers with product setup, troubleshooting, and providing usage guidance.Accurately logging all customer interactions and issues following company procedures.Escalating complex issues to the appropriate department or senior staff when necessary.Managing and updating all administration.

Requirements

Skills, qualifications, and interests you need to succeed in this role:A native-level proficiency in German and a minimum C1 level of English.A valid Hungarian work permit (required).Living in or willing to relocate to Budapest for an international career and life experience.Keeping up-to-date with social media trends and practices.Resilience to sensitive content, demonstrating emotional maturity and professional detachment.Motivation and commitment to perform the assigned tasks effectively.Excitement about intercultural communication and embracing the expatriate lifestyle.

Offer

What’s in it for you?Type of contract: Permanent contract after a 3-month probation period.Working hours: Full-time (40h/week) Monday – Friday 9:00 – 17:30.Salary conditions: 550,000 HUF gross/month + 30,000 HUF language bonus + 70,000 HUF gross bonus after probation + meal allowance after probation.Health insurance provided from the beginning.Paid professional training.Employee discounts.Fun and engaging company-wide initiatives.Excellent work culture.For international candidates:Paid flight ticket to Budapest and 1 week of accommodation.Up to 30 days of annual leave according to Hungarian law.