Customer Support for Pinterest – French in Lisbon

Job description:

Description

Pinterest is looking for a Customer Support to support and engage with its customers. You will embody the voice of business and provide insights for continuous improvement. You’ll have the opportunity to be part of a global brand success. Support an international operation throughout its pioneering and ground-breaking community concept.What you'll doAs a Customer Support for Pinterest, you'll support business customers with solutions to unblock issues with Client’s business products suite;Partner with Client’s internal support teams to resolve technical product issues via bug prioritization and resolution;Represent the voice of businesses and develop insights to improve user experience;E-Mail and ticket support;Identify pain points and use data to size, prioritize and shape business cases for product enhancement;Provide documentation and regression training where needed.

Requirements

Fluent level of written and verbal communication skills in French;Fluency in English - B2 level (mandatory);As a Customer Support for Pinterest, you'll need experience in Customer Service/Contact Center (preferential);Excellent communication skills and customer-centric mindset;Ability to independently seek out and apply relevant information when faced with a unique or new problem;Flexible and quick learner, able to adapt continuously;Passion for Client’s mission, supporting businesses and improving the product experience.

Offer

Excellent work opportunity in a leading multinational company;Stable work and career progression; Inspiring leadership;Working with global brands;Employees empowerment and value;Health Insurance since day one in the company;Reimbursement of your initial flight costs after 9 months and airport pick up;Annually complementary return flight to your home country (within Europe);Possibility to live in one of our apartments;Free organized sport activities and events.